Acceptable Use Policy

PLEASE READ THE TERMS OF THIS POLICY CAREFULLY BEFORE USING THE SITE

This acceptable use policy sets out the terms between you and us under which you may access our website www.ramsden-international.com (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide and be bound by, all the policies in this acceptable use policy, which supplement our terms of website use, privacy policy and cookie policy (all of which are available on this website) (together the ‘Terms and Policies’).

www.ramsden-international.com is a site operated by S D Ramsden & Company Limited trading as Ramsden International (‘we’ or ‘us’). We are a limited company registered in England and Wales under company number 00694043 and we have our registered office at Adam Smith Street, Grimsby, North East Lincolnshire, DN31 1SJ. Our VAT number is 201199343.

Should you wish to contact us, please email www.ramsden-international.com or telephone our customer service line on 01472 315610

Click on the links below to go straight to more information on each area:

• www.ramsden-international.com/en/legal
• www.ramsden-international.com/en/privacy-policy

By Using Our Site You Accept These Terms

By using our site, you confirm that you accept the terms of this policy and the Terms and Policies that you agree to comply and be bound with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

For the avoidance of doubt, all of the Terms and Policies also apply to your use of our site and we recommend you review and print a copy of those as well for future reference.

Prohibited uses

You may use our site only for lawful purposes. You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
• Not to access without authority, interfere with, damage or disrupt:
• any part of our site;
• any equipment or network on which our site is stored;
• any software used in the provision of our site; or
• any equipment or network or software owned or used by any third party.

Content standards

These content standards apply to any and all material which you contribute to our site (‘Contributions’), and to any Interactive Services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

We will determine, at our sole discretion, whether a Contribution breaches the Content Standards.

Contributions must:

• Be accurate (where they state facts).
• Be genuinely held (where they state opinions).
• Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

• Contain any material which is defamatory of any person.
• Contain any material which is obscene, offensive, hateful or inflammatory.
• Promote sexually explicit material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right or trade mark of any other person.
• Be likely to deceive any person.
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
• Give the impression that they emanate from us, if this is not the case.
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
• Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
• Contain any advertising or promote any services or web links to other sites.

Interactive Services

We may from time to time provide interactive services on our site, including, without limitation:

• Chat forum (Chat to us)
• Point of Sale Personalisation

(Interactive Services.)

Where we do provide any Interactive Services, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any Interactive Services provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any Interactive Services we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any Interactive Services by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our Interactive Services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an Interactive Services that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any Interactive Services should be made aware of the potential risks to them.

Where we do moderate an Interactive Services, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Suspension and termination

We will determine, at our sole discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we deem reasonably appropriate.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

[These terms were most recently updated on [13.03.2018] when we revised [The Acceptable Use Policy].

Which country’s laws apply to any disputes?

If you are a consumer, please note that the terms of this policy, its subject matter and its formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, the terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Privacy Notice

S D Ramsden & Company Limited t/as Ramsden International a limited company registered in England and Wales under company number 00694043 and we have our registered office at Adam Smith Street, Grimsby, North East Lincolnshire, DN31 1SJ is the data controller for the purpose of the Data Protection Act 1998.

By proceeding to use our service and ticking the box below you consent that we may process the personal data (including sensitive personal data) that we collect from you in accordance with our Privacy Policy www.ramsden-international.com/en/privacy-policy. In particular, we are processing your personal data as it is necessary for the purpose of entering into a contract with you or any third party you represent which we consider to be a legitimate interest pursued by us which provides us with legal grounds for processing your personal data.

Please address any questions, comments and requests regarding our data processing practices to risales@ramsden-international.com

Privacy Policy

S D Ramsden & Company Limited t/as Ramsden International (“we”) are committed to protecting and respecting your privacy.

This policy (together with our website terms of use, website acceptable use policy and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is S D Ramsden & Company Limited t/as Ramsden International whose registered office is at Adam Smith Street, Grimsby, North East Lincolnshire, DN31 1SJ.

Information we may collect from you

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information provided at the time of registering to use our site or place an order for further goods and services through our site, participate in a promotion or a survey on our site and if you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.
• If you contact us, we may keep a record of that correspondence.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
• With regard to each of your visits to our site we will automatically collect the following information:
• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, [time zone setting,
• browser plug-in types and versions, operating system and platform;
• information about your visit, including the full Uniform Resource Locators (URL),clickstream to, through and from our site (including date and time), products you viewed or searched for’ page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

• For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service and for detailed information on the cookies we use and the purposes for which we use them see our Cookie policy www.ramsden-international.com/en/cookie-policy.

They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise our site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Where we store your data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting any data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Legal Grounds for Processing

We are processing your personal data as it is necessary for the purpose of entering into a contract with you or any third party you represent which we consider to be a legitimate interest pursued by us which provides us with legal grounds for processing your personal data.

Retention Period

We will hold your data for [insert timescale in years/months] after which time we will ensure your data is destroyed and will notify you of when this has occurred.

Uses made of the information

We use information held you give to us in the following ways:

• To carry out our obligations arising from any contracts entered into between you (or any third party you represent) and us and to provide you (or any third party you represent) with the information, products and services that you request from us.
• To provide you (or any third party you represent) with information about other goods and services we offer that are similar to those that you (or any third party you represent) have already purchased or enquired about.
• to provide you (or any third party you represent), or permit selected third parties to provide you (or any third party you represent), with information about goods or services we feel may interest you (or any third party you represent). If you are an existing customer, we will only contact you (or any third party you represent) by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you (or any third party you represent). If you (or any third party you represent) are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you (or any third party you represent) by electronic means only if you (or any third party you represent) have consented to this. If you (or any third party you represent) do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the order form on which we collect your data.
• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To notify you about changes to our service.

We use information we collect about you in the following ways;

• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
• To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
• To allow you to participate in interactive features of our service, when you choose to do so.
• As part of our efforts to keep our site safe and secure.
• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
• To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Finally, we will combine the information provided by others with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

We may also use your data to provide you with information about our goods and services which may be of interest to you and we may contact you about these.

If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data (the order form).

Disclosure of your data

We may disclose your data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your data to selected third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your data to the prospective seller or buyer of such business or assets.
• If S D Ramsden & Company Limited or substantially all of its assets are acquired by a third party, in which case data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your data in order to comply with any legal obligation, or in order to enforce or apply our terms of use, terms and conditions of supply and other agreements; or to protect the rights, property, or safety of S D Ramsden & Company Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at risales@ramsden-international.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates, or to the websites of third parties such as government departments. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to risales@ramsden-international.com or telephone our customer service line on 01472 315610

Cookie Policy

Information about our use of Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

For the avoidance of doubt, a cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire as set out above.